Privacy policy

Introduction

Moonlight Machinery ("we," "us," or "our") operates moonlightmachinery.com (the "Site"). This policy explains what information we collect, why we collect it, and what choices you have. By using the Site, you agree to the collection and use of information as described here.

This policy applies to visitors, registered users, and customers of the Site. It does not apply to third-party websites linked from our Site, which have their own privacy practices.

Information we collect

• Name, email address, phone number, and shipping/billing address
• Account credentials, if you create an account
• Messages you send through contact forms, WhatsApp, or email

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and referring/exit pages
• Cookies and similar tracking technologies (see below)

How we use it

We use the information we collect to:

• Process and fulfill orders, and communicate with you about them
• Respond to enquiries submitted via forms, phone, or WhatsApp
• Improve the Site, our products, and our customer service
• Send order updates and, where you've opted in, marketing communications
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

Cookies & tracking

We use cookies and similar technologies for essential site function, to remember your preferences, and — only with your consent — for analytics and marketing.

Sharing your information

We do not sell your personal information. We share it only with:

• Legal requirements — where required by law, court order, or to protect our rights and safety
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for [X years]; account data is retained until you request deletion or close your account.

Your rights

Depending on where you live, you may have some or all of the following rights:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal exceptions
• Portability — request your data in a portable format
• Objection / opt-out — object to processing, or opt out of marketing and (where applicable) sale/sharing of information
• Withdraw consent — where processing is based on consent (e.g., marketing cookies), withdraw it at any time

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing certain requests.

Children's privacy

The Site is not directed at children under [13 / 16], and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

Data security

We use reasonable technical and organizational measures — including encryption in transit, access controls, and regular review of our systems — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

Your information may be transferred to, and processed in, countries other than your own, including [country where servers/providers are located]. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for such transfers.

Changes to this policy

We may update this policy from time to time. Material changes will be indicated by updating the "Last updated" date above, and — where required by law — we will provide additional notice or seek renewed consent.

Contact us

Questions about this policy or your data can be directed to: